Privacy Policy

Who is the Privacy Policy addressed to?

Fivesoft Ltd. based in Dębica pays special attention to the privacy of users accessing the website www.fivesoft.net. If you use the website, the privacy policy is specifically directed to you.

When we receive your personal data, we immediately provide you with detailed information about the processing of your personal data. Nevertheless, in the privacy policy, we have decided to repeat this information so that you can quickly find it. Here, you will find information on how we use the personal data you provide, how we secure it, and what rights and obligations you have.

Who collects my personal data?

The administrator of the personal data you provide is Fivesoft Ltd. with its registered office at ul. Raczyńskich 3, 39-200 Dębica.

If you have any questions regarding the privacy policy or data protection in general, please contact us at kontakt@fivesoft.net or at our mailing address: ul. Raczyńskich 3, 39-200 Dębica.

How are my personal data collected?

If you visit the website, certain information about your visit is automatically collected, including:

– IP address,

– type of operating system,

– type/browser.

A visit to our website does not require you to provide any other information or personal data.

The collection of additional data is done voluntarily through other means, such as phone, fax, email, or through specific forms, only when you choose to provide us with such data. Through these means, you may provide us with personal data such as:

– name and surname,

– email address,

– phone number,

– residential address.

In summary, we may collect and subsequently process your personal data for the following purposes:

– responding to your inquiries (if you called or wrote to us with a question – including inquiries about offers and/or requested a quote),

– marketing our own products (if you are our customer, the processing of your data for marketing purposes may be carried out under the so-called legitimate interest, and we use remarketing tools based on cookies, in other cases, our marketing activities are based on your consent),

– sending newsletters – if you have given your consent,

– recruitment – if you have submitted your candidacy.

The legal basis for processing your data by us is your request before entering into an agreement with us – if you write or call us with a question. If you are our customer, the legal basis for processing your data is the agreement concluded with us. If you have expressed a desire to receive newsletters or given consent for marketing contact by phone, the legal basis for processing your data is your consent.

Your data may be transferred by us for settlement purposes – if you are our customer. Sometimes, your data may be transferred to courier companies, or other entities or individuals in cases necessary to fulfill your reported matters.

We will process your data until the end of our correspondence on a given matter or until the completion of agreements concluded between us and until the limitation period for any resulting claims expires. Regarding the consent for commercial phone or email contact, we will process your data as long as you do not withdraw the consent you gave us.

You have the right to access your data, rectify, delete, or limit the processing of your data at any time. You can also always object to the processing of your personal data for marketing purposes.

At any time, you can request the transfer of your data to another data controller.

You have the right to lodge a complaint with the supervisory authority (President of the Office for Personal Data Protection) regarding the processing of your personal data.

Providing us with your data is usually voluntary. Providing data for an agreement is necessary for its implementation. Providing an email address is necessary if you want to receive a response to an inquiry.

How are personal data collected automatically? What are cookies?

As mentioned earlier, certain data is automatically collected during your visits to our website. This data is collected through so-called cookies.

Cookies are files sent to your computer or other device while browsing the website.

Cookies allow us to remember and check your preferences. This enables us to, among other things, improve your search results and ensure the accuracy of the information displayed by you.

Cookies do not make any modifications or changes to the settings in the device or software installed on your device.

Remember that you have the right not to give consent to our use of cookies (you can block them).

If you want to block cookies, we recommend adjusting the appropriate settings in your web browser. More information on this topic can be found on the wszystkoociasteczkach.pl and youronlinechoices.com websites.

Usually, cookies can be deleted from the browser through the “clear history” option and selecting cookies using the checkbox, or by blocking the ability to download cookies in the browser.

We want to inform you that using our website means giving consent to the use of cookies by us. A relevant message on this subject is displayed automatically every time a user visits the website for the first time. Blocking or deleting cookies may make it difficult to use the website, and some features may become unavailable.

Data collected automatically through cookies will be used by us to analyze user behavior on the website and collect demographic data about users. This allows us to customize the content of the website and display content related to our products on other websites you visit (more below in point V). If you do not consent to such content personalization, change your browser settings, as indicated a few points earlier. You can also always write to us at kontak@fivesoft.net.

What other technologies do we use on the website?

Statistical analysis of our website

We use various tools that allow us to collect statistical data to understand how users use our service and how we can improve it for them. The data we receive from these tools is aggregated statistical data and does not provide information about specific individuals. Some tools (e.g., HotJar) allow us to learn how a random user used the website but are unable to identify that person and do not provide information that would allow us to identify that person.

Among the tools we use are Google Analytics. They use “cookies” technology to present meaningful data.

The authors of these tools may collect data obtained from placing cookie files on devices and use this information to create reports and provide other services related to internet traffic and usage.

The companies that are the authors of these tools may also transfer this information to third parties if they are required to do so by law or if these individuals process such information on behalf of a given company.

This data is only material for statistical analysis, and thus, cookie data is not in any way linked to other data you provide to us.

The use of tools such as Google Analytics by us does not constitute the processing of your personal data.

Google AdWords – behavioral advertising and other Google tools

Google AdWords and other Google tools use “cookies,” which are text files placed on your device, to remember which websites were visited from your device.

Google collects on its servers data obtained from placing cookie files on devices and uses this information to display ads on other websites visited by you.

As advertisers using Google services, we do not have access to data from cookies stored on your device, but we can commission ads to selected audiences, e.g., to all people who visited our www website in the last 7 days.

Google may also transfer this information to third parties if it is required to do so by law or if these individuals process such information on behalf of Google.

This data is only statistical material for us, and we order ads only based on aggregate criteria (to specific target groups, not to specific users). Therefore, data from cookies from these tools are not in any way linked to other data you provide to us.

The use of Google Adwords tools and similar tools by us does not constitute the processing of your personal data.

Facebook Conversion Pixel

A so-called “Facebook Conversion Pixel” of the social media service Facebook may be used on our website to manage ads on Facebook and Instagram portals and for remarketing activities.

The Facebook pixel is designed to track visits and user behavior on the website. This allows us to commission ads to those who visited the website (remarketing) or specific subpages of the site on the Facebook portal.

We then receive from Facebook only statistical data on the effectiveness of ads, without reference to specific individuals. This way, we can check the effectiveness of ads on Facebook and Instagram for statistical and market research purposes.

If you have an account on Facebook or Instagram, pay attention to data protection information on the pages: facebook.com and help.instagram.com.

Other advertising and remarketing tools

Other tools supporting us in advertising and remarketing activities may also be occasionally used on our website.

We receive only statistical data from the companies providing these tools without reference to specific individuals. This way, we can check the effectiveness of ads for statistical and market research purposes.

These tools are designed to track visits and user behavior on the website. This allows ads to be directed to those who visited the website (remarketing) or specific subpages of the site.

This data is only material for statistical analysis, and ads are commissioned only based on aggregate criteria (to specific target groups, not to specific users). Therefore, data from these tools are not in any way linked to other data you provide to us.

Do I have access to my personal data? Can I withdraw my previously expressed consent to receive commercial information?

Remember that you have access to your personal data at any time. You can receive a free copy of your personal data held by us.

You can also always obtain information about:

– the purpose of processing your data,

– the type of data we process,

– to whom we transfer your data,

– how long we plan to store your data.

You have the right to:

– correct your data,

– delete or limit your data if they are no longer needed for the purposes for which you provided them, or if you have withdrawn your consent to their processing or objected to the processing of your data for marketing purposes.

You can withdraw your consent to receive commercial information via email and/or consent to marketing contact by phone at any time. You can withdraw your consent by sending an email to kontakt@fivesoft.net.

You can also object to the processing of your data for marketing purposes at any time.

You can manage your cookie settings on our website (via the “Privacy Settings” link) so that without our knowledge and intervention, you can withdraw or reissue consents for individual groups of tools used on it.

Are my personal data secured?

We secure your data through the use of organizational and technical measures necessary and appropriate to prevent the risk of violating your rights or freedoms.

In particular, we protect your personal data from being disclosed to unauthorized persons, as well as from damage or loss.

The security of data transmission is ensured by using the SSL (Secure Socket Layer) transmission protocol. SSL involves encrypting data before sending it from your browser and decoding it after safely reaching the server that supports the website.

Final provisions.

The principles defined in the Privacy Policy are subject to Polish law.

This Privacy Policy comes into effect on September 1, 2022.